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Hotel rules

Welcome to Dubiecko Castle and wish you a pleasant stay.

It is obligatory to observe these Rules to ensure peace and safety of our Guests.

  1. Check-in is from 4:00 a.m. on the day of arrival to 12:00 p.m. on the day of departure.
  2. If the Guest wishes to extend their stay beyond the period indicated on the day of arrival, they are obliged to report it at the reception desk by 10:00 a.m. on the day on which the room lease term expires.
  3. The Hotel accepts the requests for extending the stay insofar as rooms are available.
  4. The Hotel is obliged to provide:
  • conditions for a full and unhindered rest of the Guest 
  • safety of the stay 
  • professional and polite service 
  • Cleaning of the room takes place each time after check-out of Hotel Guests and at the Guest’s request during the stay
  • Necessary repairs of the equipment are performed when the Guest is absent. 
  1. The Guest may not transfer the room to a third party, even if the period for which they paid the fee due for the stay has not expired 
  2. In case of advance booking, a deposit of 30% of the total amount of the stay is required. We do not guarantee accommodation to persons who have no room reservation. The deposit shall be forfeited in full if the reservation is cancelled. It is possible to use the deposit for another stay within 6 months from the date of cancellation of the previous reservation.
  3. Hotel Guests are required to check in at the reception desk immediately upon arrival. In order to confirm identity, the Guest is obliged to present a document with a photograph
  • ((Act of 10 April 1974 on the population records and identity cards, Journal of Laws of 2001, No. 87, item 960).
  1. We do not provide third parties with any information about the personal data of registered Guests of our Hotel.
  2. Persons not checked-in to the Hotel may stay in the hotel room from 7:00 a.m. to 10:00 p.m.
  3. There is a curfew in the Hotel lasting from 10:00 p.m. to 7:00 a.m.
  4. The number of persons occupying the room cannot exceed the number agreed with the Hotel.
  5. Please do not smoke and do not use open fire on the whole area of the Castle (especially in the rooms).
  6. Please, close your room. We do not take responsibility for any items left in the Castle area.
  7. In case of losing or damaging (breaking) the card or the key, the Guest shall be financially liable in the amount of PLN 100.
  8. Pets are allowed on the Castle premises. Please keep your pets clean.
  9. Guests are financially responsible for any damage or destruction caused by them or their charges.
  10. The car park in the Castle area is intended for the Guests of our facility. The parking is free of charge and unguarded. We do not take responsibility for any vehicles left in the car park or any items inside them. The Hotel is not responsible for the loss of a car or other vehicle belonging to a Guest.
  11. The Hotel bears limited liability for loss of or damage to items brought in by persons using its services within the scope set out in articles 846-849 of the Civil Code, unless otherwise agreed by the parties. The Guest should notify the Hotel Reception about the damage immediately after its discovery.
  12. In case of noticing any irregularities or defects, please inform the Castle staff immediately. 
  13. Each Guest is obliged to become familiar with these Rules.
  14. Ignorance of the Rules does not exempt from obeying them.
  15. The Hotel may refuse to accommodate a Guest who grossly violated the Hotel Rules during their previous stay, causing damage to the property of the Hotel or the Guests, or damage to the Guests, the Hotel staff or other persons staying at the Hotel, or who otherwise disturbs the peaceful stay of the Guests or the operation of the Hotel.
  16. Persons violating these Rules will be obliged to leave the Hotel immediately

Thank you for observing the above Rules.

We wish you a pleasant stay,

Dubiecko Castle Team



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